Refund policy

Return & Refund Policy

Thank you for shopping with Meivlo. We want you to be satisfied with your purchase. This Return & Refund Policy applies to night lights, lamps, lighting products, and related accessories purchased from our website.

Contact Information

Brand: Meivlo
Email: into@meivlo.com
Phone: (+1) 814 616-9845
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

Return Window

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be:

In the same condition that you received it

Unused, undamaged, and in its original packaging

Complete with all accessories, manuals, labels, and parts

Accompanied by proof of purchase, such as an order number or receipt

Non-Returnable Items

We cannot accept returns for:

Items damaged due to misuse, improper installation, neglect, or accidents

Items that have been altered, repaired, or modified by the customer or a third party

Items returned without prior authorization

Clearance, final-sale, or customized products, if clearly marked as non-returnable at the time of purchase

How to Request a Return

To start a return, please contact us at into@meivlo.com within 30 days of receiving your order.

Please include:

Your order number

Your full name and contact information

The reason for the return

Photos or videos if the item is damaged, defective, or incorrect

After we review your request, we will provide return instructions by email. Please do not send items back before receiving return authorization.

Return Shipping Costs

If the return is caused by our error, such as a defective, damaged, or incorrect item, we will cover the return shipping cost or provide a suitable solution.

For returns due to personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, please contact us at into@meivlo.com within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue. Once verified, we will offer a replacement, refund, or another appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days. Please note that your bank or payment provider may need additional time to process and post the refund.

Exchanges

If you need to exchange an item, please contact us at into@meivlo.com. Exchanges are subject to product availability. If the item is unavailable, we may offer a refund or an alternative solution.

Order Cancellation

You may request to cancel your order before it has been shipped. Once an order has been shipped, it cannot be canceled and must be handled as a return after delivery.

To request cancellation, please contact us as soon as possible at into@meivlo.com.

Return Instructions

Returns must be arranged only after your return request is approved by our customer service team.

For return instructions, please contact us at into@meivlo.com.

Items returned without authorization may not be accepted.

Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.

Effective Date: 2026.05.28