Shipping policy

Shipping Policy

This Shipping Policy explains how Meivlo processes, ships, and delivers orders placed on our website.

By placing an order with us, you agree to the terms of this Shipping Policy.

  1. Company Information

Brand: Meivlo
Email: into@meivlo.com
Phone: (+1) 814 616-9845
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

  1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional periods, or holidays, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you by email.

  1. Shipping Destinations

We currently ship to selected countries and regions where delivery service is available.

Shipping availability, shipping methods, and delivery times may vary depending on your location. If we are unable to ship to your delivery destination, we will contact you after your order is placed.

  1. Shipping Methods and Delivery Time

Estimated delivery times vary depending on the destination, shipping method, carrier, and customs processing.

Typical estimated delivery times are:

Standard Shipping: 7–15 business days

Express Shipping: 3–7 business days, if available

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspection, weather conditions, logistics disruptions, holidays, inaccurate delivery information, or other circumstances beyond our control.

  1. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your order.

The final shipping cost may vary depending on the destination, shipping method, product weight, package size, and promotional offers.

If free shipping is available, the applicable conditions will be clearly shown on the product page, cart page, or checkout page.

  1. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with tracking information, if available.

Tracking information may take 24–72 hours to update after the carrier receives the package.

If you have not received tracking information or need help tracking your order, please contact us at into@meivlo.com.

  1. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their local authorities.

We are not responsible for delays caused by customs clearance procedures.

  1. Incorrect or Incomplete Delivery Information

Please make sure your delivery information is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice an error in your delivery information, please contact us immediately at into@meivlo.com. We will do our best to update the information before the order is shipped, but we cannot guarantee changes after processing has begun.

  1. Lost, Delayed, or Undeliverable Packages

If your package is significantly delayed, lost in transit, or marked as delivered but not received, please contact us at into@meivlo.com.

We may work with the shipping carrier to investigate the issue. Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

Packages that are returned to us due to incorrect delivery information, failed delivery attempts, refusal to accept delivery, or unpaid customs fees may be subject to additional shipping charges.

  1. Damaged Packages

If your order arrives damaged, please contact us at into@meivlo.com within 7 days of delivery.

Please include:

Your order number

Photos or videos of the damaged package

Photos or videos of the damaged product

A brief description of the issue

After reviewing the information, we will offer a suitable solution, such as a replacement, refund, or return instructions.

  1. Multiple Shipments

Orders containing multiple items may be shipped separately due to inventory availability, package size, logistics arrangements, or warehouse processing.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

  1. Shipping Restrictions for Lighting Products

Some lighting products, lamps, batteries, adapters, or electronic accessories may be subject to shipping restrictions depending on the destination country or carrier requirements.

If a product cannot be shipped to your location, we will notify you and provide a refund or alternative solution.

  1. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Email: into@meivlo.com

Effective Date: 2026.05.28